Core Survival & Crisis Support​​

 

Universal & Emergency​​​

 

Emergency Services:  911
Life‑threatening emergencies, active danger, fire, or medical crises.

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988 Suicide & Crisis Lifeline:  Call/Text 988; chat via 988lifeline.org
24/7 support for mental health crises.

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Crisis Text Line: Text HOME to 741741
24/7 text support.

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2‑1‑1 Information & Referral: Call 211 or visit Illinois 211 / Iowa 211 websites
Live help finding food, housing, utility help, childcare, and more.

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Hotlines & Helplines (Quick Reference)​​

 

Suicide & Crisis Lifeline: 988

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Poison Control: 1-800-222-1222

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National Domestic Violence Hotline: 1-800-799-7233

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Sexual Assault Hotline (RAINN): 1-800-656-4673

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Child Abuse Hotline (IL DCFS): 1-800-25-ABUSE (1-800-252-2873)

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Child Abuse Hotline (IA DHS): 1-800-362-2178

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Elder Abuse Hotline (IL): 1-866-800-1409

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Elder Abuse Hotline (IA): 1-800-362-2178

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National Runaway Safeline: 1-800-RUNAWAY (1-800-786-2929)

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211 (IL/IA): Free information & referral service

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Food & Basic Needs​​

 

River Bend Food Bank (QC region)
Regional food bank with pantry locator; mobile pantries.
How to access: Use the online pantry locator; call for schedules.

 

Churches United of the Quad Cities
Community meals and shelter referrals.
How to access: Website lists meal site times & locations.

 

Supplemental Nutrition Assistance Program (SNAP)
IL: Illinois Department of Human Services (IDHS) — Apply online or at local FCRC.
IA: Iowa Department of Health & Human Services (HHS) — Apply online or at local office.
How to access: State benefits portals.

 

Women, Infants & Children (WIC)
IL: Rock Island County Health Department; Henry & Mercer County Health Departments.
IA: Scott County Health Department.
How to access: Call county health departments to enroll/schedule.

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Housing & Homelessness​

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Project NOW (Community Action Agency): IL (Rock Island, Henry, Mercer)
Emergency rent/utility assistance (as available), LIHEAP, housing programs, Head Start.
How to access: Online intake or call local office.

 

Community Action of Eastern Iowa: IA (Scott, Clinton)
Rent/utility assistance (as available), LIHEAP, family services.
How to access: Online applications; call for appointments.

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Humility Homes & Services: IA
Emergency shelter, rapid rehousing, supportive housing, street outreach.
How to access: Call intake; info sessions posted online.

 

Christian Care: IL (Rock Island)
Men’s emergency shelter, community meals, case management.
How to access: Call or walk‑in per posted intake hours.

 

King’s Harvest Ministries: IA (Davenport)
Meals, shelter (seasonal/limited), pet assistance for people in need.
How to access: Check current intake hours online; call ahead.

 

Public Housing Authorities

• Rock Island Housing Authority (IL): Public housing & vouchers (as available).

• Moline Housing Authority (IL): Public housing & vouchers (as available).

• Davenport Housing Commission (IA): Public housing & vouchers (as available)

How to access: Monitor websites for waiting list openings; apply when open.

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Utilities & Energy​​​​

 

LIHEAP
IL: Through Project NOW.
IA: Through Community Action of Eastern Iowa.
How to access: Seasonal enrollment; check eligibility and required documents online.

 

Weatherization Assistance
IL & IA: Administered locally via community action agencies.
How to access: Apply through Project NOW (IL) or Community Action of Eastern Iowa (IA).

 

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Domestic Violence & Safety​​​

 

Family Resources: (IL/IA)
Domestic violence & sexual assault services, safe shelter, advocacy, counseling.
How to access: 24/7 crisis hotline listed on website; text/chat options may be available.

 

National DV Hotline: 1‑800‑799‑SAFE (7233); thehotline.org
Confidential support, safety planning, local referral connections.
How to access: Call or chat online.

 

YWCA Quad Cities
Emergency shelter, safety planning, advocacy, support groups for survivors of domestic violence.
How to access: Call intake line; confidential appointments.

 

Crisis Intervention & Support Services: (local hospitals & law enforcement partnerships)
Immediate crisis support, advocacy, and referrals to shelters.
How to access: Contact local police or hospital social work services.

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Health & Clinics​​​

 

Community Health Care, Inc. (FQHC): IL/IA
Primary care, dental, pharmacy, behavioral health at multiple QC clinics.
How to access: Call central scheduling or request online; sliding fee available.

 

Genesis Health System: IA/IL
Hospitals, urgent care, specialty services in the QC area.
How to access: Online scheduling or call locations directly.

 

UnityPoint Health: — Trinity: IL/IA
Hospitals, clinics, urgent care.
How to access: Online scheduling or call locations directly.

 

County Health Departments

• Rock Island County Health Department (IL): Immunizations, STI testing, WIC, environmental health.

• Henry County Health Department (IL): Public health services, clinics.

• Mercer County Health Department (IL): Public health services.

• Scott County Health Department (IA): Immunizations, WIC, screenings, public health.

 

Medicaid & Public Benefits

• IL: HFS/ABE (Medicaid, All Kids).

• IA: IA HHS (Medicaid/IA Health Link).

How to access: Apply via state portals; MCO choices vary by county.​​​

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Mental Health & Substance Use

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Robert Young Center (UnityPoint Health): IL
Outpatient therapy, psychiatry, crisis services; embedded in Trinity system.
How to access: Call for intake; referrals accepted.

 

Vera French Community Mental Health Center: IA
Therapy, psychiatry, case management, community support.
How to access: Call for new client intake; Medicaid/insurance accepted.

 

Center for Alcohol & Drug Services (CADS): IA/IL
Detox, residential, outpatient substance use treatment.
How to access: Call admissions; walk‑in assessments at designated times.

 

Family Resources: IL/IA
Counseling, victim services, shelter, crisis lines (DV/SA).
How to access: 24/7 crisis hotline listed on website; counseling by appointment.

 

NAMI Greater Mississippi Valley
Family/peer support groups, education, advocacy.
How to access: Program calendar online; free support groups.

 

988 / Mobile Crisis
Contact 988 for connection to local crisis response; availability varies by county.

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Support for Specific Populations​​

 

Children, Youth & Families​

 

Head Start / Early Head Start
IL: Project NOW (various sites).
IA: Community Action of Eastern Iowa.
How to access: Call program offices; income/age eligibility applies.

 

Child Care Resource & Referral (CCR&R)
IL: Child Care Resource & Referral of NW Illinois.
IA: Child Care Resource & Referral (Region 5).
How to access: Parent referrals, subsidy guidance for CCAP/CCA.

 

School Districts (selected)

• Moline‑Coal Valley CUSD 40 (IL)

• Rock Island‑Milan SD 41 (IL)

• United Township High School District 30 (IL)

• Pleasant Valley CSD (IA)

• Davenport Community Schools (IA)

How to access: District family resource centers; McKinney‑Vento liaisons assist with school stability & services.

 

Youth Mentoring & Enrichment
Big Brothers Big Sisters, Boys & Girls Clubs of the Mississippi Valley, Girl Scouts/Boy Scouts.
How to access: Online interest forms; scholarship options often available.​

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Seniors & Caregivers

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Alternatives for the Older Adult: IL counties
Care coordination, caregiver support.
How to access: Call helpline; referrals from providers welcome.

 

Milestones Area Agency on Aging: IA counties
Case management, meal programs, caregiver support, benefits counseling.
How to access: Call helpline; request assessments and services.

 

Senior Health Insurance Program (SHIP/SHIIP)
IL SHIP / IA SHIIP — Free Medicare counseling via trained volunteers.
How to access: Book appointments through local host sites (hospitals, senior centers).​

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People with Disabilities

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State & Federal Programs​

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Illinois Department of Human Services – Division of Rehabilitation Services (DRS)
Services include vocational rehabilitation, independent living, assistive technology, and home services for people with disabilities.

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Iowa Vocational Rehabilitation Services (IVRS)
Assists Iowans with disabilities to prepare for, obtain, and maintain employment.

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Social Security Administration (SSA)
Provides Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI).

 

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Local & Regional Resources​

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Aging and Disability Resource Center: (WIAAA, Rock Island, IL)
Independent living services, peer mentoring, advocacy, and skills training for people with disabilities.

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ARC of the Quad Cities Area
Supports individuals with intellectual and developmental disabilities through housing, advocacy, and day programs.

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Handicapped Development Center: (HDC, Davenport, IA)
Provides community living, employment, and day habilitation services for individuals with developmental disabilities.

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Center for Independent Living for Western Illinois: (CIL-WI, Quincy-based with regional reach)
Advocacy, independent living skills training, and community integration.

 

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Education & Youth Disability Support​

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Mississippi Bend AEA (Area Education Agency, IA)
Special education support for students, families, and schools in Eastern Iowa.

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Quad Cities Autism Center
Therapy and support services for children on the autism spectrum.

Best Buddies Illinois/Iowa Chapters

Peer mentoring and friendship programs for youth and young adults with intellectual and developmental disabilities.

 

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Employment & Training​

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Abilities Plus: (Kewanee, IL)
Vocational training, supported employment, and community integration for adults with disabilities.

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Goodwill of the Heartland: (Eastern IA/Western IL)
Job training and employment opportunities for individuals with barriers, including disabilities.

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American Job Center: (Rock Island, IL)
Job skills training and supported work placements.

 

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Transportation & Accessibility

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MetroLINK ADA Paratransit: (IL Quad Cities)
Curb-to-curb service for eligible individuals unable to use fixed-route buses.

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CitiBus Paratransit: (Davenport, IA)
Accessible rides for individuals with disabilities.

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River Bend Transit
Provides ADA paratransit and rural demand-response transportation in Scott County, IA, and surrounding areas.

 

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Advocacy & Support Networks​

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Autism Society of the Quad Cities
Support groups, advocacy, and resource navigation for families and individuals.

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National Federation of the Blind of Illinois/Iowa: (Local Chapters)
Advocacy, education, and community engagement.

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Easterseals Serving Chicagoland & Rockford: (with Quad Cities reach)
Services for children and adults with disabilities, including therapy and workforce development.

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Veterans & Military Families

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VA Quad Cities Community‑Based Outpatient Clinic
Primary care, mental health; referrals to VA specialty care.
How to access: Enroll via VA; call clinic for appointments.

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Rock Island Arsenal — Soldier & Family Services
Support services for active‑duty, Guard/Reserve, families, and retirees.
How to access: Check Arsenal website for visitor access and services.

 

County Veterans Assistance
Rock Island County VAC (IL); Scott County Veterans Services (IA) — Emergency assistance, claims help.
How to access: Call county offices; documentation required.

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Immigration & Refugee Services​

 

World Relief Quad Cities
Resettlement, case management, immigration legal services, ESL, employment.
How to access: Online inquiry or call office; interpreter support available.

 

Catholic Charities / Diocese of Davenport — Immigration Office
Low‑cost immigration legal services, family petitions, naturalization.
How to access: Call for consult appointment.

 

Adult Education & ESL
Black Hawk College (IL) and Eastern Iowa Community Colleges (IA) — ESL, citizenship prep, HSED/GED.
How to access: Attend orientation/assessment; free or low‑cost.

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Stability & Growth​​

 

Employment, Training & Small Business​

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Illinois workNet Center: Rock Island
Job search assistance, WIOA training, workshops, unemployment resources.
How to access: Walk‑in and scheduled appointments; bring ID/resume.

 

IowaWORKS: Davenport
Job search, training, workshops, UI assistance.
How to access: Walk‑in and scheduled appointments.

 

Vocational Rehabilitation
IL: IDHS Division of Rehabilitation Services (DRS).
IA: Iowa Vocational Rehabilitation Services (IVRS).
How to access: Apply online or call local offices for intake.

 

SBDC (Small Business Development Center)
IL: WIU‑QC SBDC.
IA: Eastern Iowa SBDC (Davenport).
How to access: Free advising by appointment; workshops listed online.

 

Goodwill of the Heartland
Job training, placement, reentry services.
How to access: Contact local program office; referrals accepted.

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Financial Assistance & Consumer Support​

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Project NOW Community Action Agency (IL): LIHEAP (utility assistance), rental assistance, Head Start, homeless prevention.
How to access: Apply online or in person; income eligibility applies.

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Community Action of Eastern Iowa (IA): Utility/rental assistance, food pantry, Head Start.
How to access: Applications online or at offices.

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United Way Quad Cities (IL/IA): 211 helpline for referrals to financial, food, and housing resources.
How to access: Dial 211 or search online directory.

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Salvation Army Quad Cities (IL/IA): Emergency rent/utility assistance, food pantry, case management.
How to access: Call local Salvation Army office; documentation required.

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VITA (Volunteer Income Tax Assistance) Programs (IL/IA): Free income tax preparation for qualifying households.
How to access: Appointments scheduled during tax season through United Way.

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Legal Help & Consumer Protection​

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Prairie State Legal Services: IL
Civil legal aid (housing, family, consumer, public benefits).
How to access: Apply by phone/online; eligibility required.

 

Iowa Legal Aid: IA
Civil legal aid with priority case types; intake by phone/online.
How to access: Apply during intake hours or online.

 

Regional Office of Education / Truancy Mediation: IL
Support for school attendance issues, resources for families.
How to access: Contact ROE for county.

 

Attorney General
IL & IA consumer fraud, identity theft, veterans, and senior assistance hotlines.
How to access: File complaints online or by phone.

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Education & Literacy​

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Rock Island–Milan School District #41 (IL): K–12 public education, student support services.
How to access: Enroll through the district office or online.

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Davenport Community Schools (IA): K–12 public education, early childhood, special education.
How to access: Contact local school or district enrollment services.

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Black Hawk College (IL): Community college; GED/HiSET, adult education, ESL, career/technical programs.
How to access: Apply online or through adult education office.

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Eastern Iowa Community Colleges (IA): GED, ESL, workforce training, degree/certificate programs.
How to access: Apply online or at campus enrollment offices.

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Iowa Literacy Council (IA): Improving the literacy and basic skills levels of Iowa adults.

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Quad Cities Public Libraries (IL/IA): Literacy programs, homework help, technology training.
How to access: Visit library locations or websites for program details.

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Technology & Digital Access​

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Coal Valley Public Library Tech Help
One‑on‑one assistance with computers, devices, and online resources.
How to access: Book appointments via library website or call front desk.

 

Digital Navigators Programs: (QC area libraries)
Assistance with online forms, government services, ACP program, digital literacy.
How to access: Schedule through participating library sites.

 

Quad Cities Public Libraries Computer Labs
Free access to public computers, printing, and Wi‑Fi.
How to access: Library card required at some locations; check hours online.

 

Illinois & Iowa Adult Digital Literacy Programs
Basic computer training, internet skills, online safety.
How to access: Register via local adult education or library programs.

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Transportation & Mobility​

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MetroLINK (IL): Public bus service for Rock Island County; ADA paratransit available.
How to access: Purchase fare cards; ADA paratransit requires application.

 

CitiBus (IA): Public bus service in Davenport; paratransit services offered.
How to access: Routes and schedules online; ADA services require application.

 

River Bend Transit (IA/IL): Demand-response rides for seniors, people with disabilities, and human service clients.
How to access: Call to schedule; eligibility required.

 

Medicaid Transportation (IL/IA): Non-emergency medical transport for Medicaid members.
How to access: Schedule through state Medicaid transportation broker.

 

Volunteer Driver Programs (various counties): Local nonprofit and senior agencies coordinate rides for medical appointments.
How to access: Contact county senior services or RSVP programs.

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Community & Future-Oriented Resources​

 

Community & Civic Life​

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Quad City Arts (IL/IA): Arts education, community performances, public art installations.
How to access: Visit website for program and event schedules.

 

Putnam Museum & Science Center (IA): Educational exhibits, films, cultural programs.
How to access: Admission tickets available online or at door.

 

Faith-Based Organizations (various): Churches, mosques, temples offering food pantries, support groups, and community programming.
How to access: Contact directly; eligibility varies by program.

 

Neighborhood Associations (IL/IA cities): Community improvement projects, safety initiatives, events.
How to access: Contact local city government or association.

 

Public Libraries (IL/IA): Free community programs, meeting space, technology access, civic resources.
How to access: Library card required for some services.

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Environment & Sustainability​

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Rock Island County Recycling Program (IL)
Curbside and drop‑off recycling, hazardous waste collection events.
How to access: Visit county website for schedule and accepted materials.

 

Scott County Solid Waste Management (IA)
Recycling centers, e-waste, composting guidance.
How to access: Check county site for locations and hours.

 

Community Gardens (QC area)
Volunteer plots, youth programs, sustainable agriculture education.
How to access: Contact local parks or garden coordinators for enrollment.

 

Weatherization & Energy Efficiency Programs
IL: Through Project NOW; IA: Through Community Action of Eastern Iowa.
How to access: Apply through local community action agency; eligibility and seasonal limits apply.

 

Quad Cities Conservation & Sustainability Organizations
Environmental education, local habitat restoration, volunteer opportunities.
How to access: Check websites for volunteer registration and event calendars.